Sennheiser Enterprise Solution SD Pro2 ML Double-Sided Multi Connectivity Wireless Headset for Desk Phone & Skype for Business Ultra Noise-Cancelling Microphone, Black

It works great

The audio output from these is nothing to write home about. The best I can say about it is that human speech is perfectly clear, if a bit low quality. Don't even bother trying to listen to music or play competitive games with them.The microphone is something else though. My coworkers can hear me perfectly clearly, and any noise or conversation in the background may as well not exist.Furthermore, these have outstanding range. I can go anywhere in my (admittedly small) house and the conversation is totally unaffected. I can connect to a call on my computer upstairs, and then walk downstairs to loudly do dishes, and no one can tell the difference.Since the product page was a bit unclear to me I am going to explain the interface a bit. This is a DECT headset, which basically means that it pairs to a special base station rather than using Bluetooth. You then plug the base station into a computer via a USB 2.0 type A cable. It's as simple as that. It even handles KVM switching fairly painlessly (you have to click the button on the ear every time you switch, but that's all).

It pains me to say this, but avoid Sennheiser at ALL costs! As a 25 year broadcast veteran I swore by this company, but something has changed ... Sennheiser has changed hands, at least once or twice. The toll-free number provided on this link is not correct, and you'll be directed to either Sonova or EPOS ... and you will never get a hold of customer support. Their phone numbers are no longer in service, and the 'Live Chat' link on the Sennheiser website appears to be disconnected as well. Fortunately, Amazon stepped up to the plate and issued a full refund. $250.00 is a lot of money for a phone headset, but I willingly paid that because of my belief in the Sennheiser product. Not any more ... save your money and find a company that is actually accessible for its customers.

I'm a Support Engineer working for an SDS vendor working remotely and as such I spend a lot of time on the phone either with colleagues and customer.Extremely easy to setup, Windows 7 quickly identified the it as communication device. Range is great, I can walk around my house with any change in the signal strength. Calls are clear in both directions, during my first call I had to repeatedly ask the other if they were still there as the line was extremely quiet.The headset is very light, comfortable and allows you to move around with ease.I ran into a slight problem when attempting to install the drivers downloaded from site indicated on the packaging. However, I had success by download the software from the link below:http://en-us.sennheiser.com/service-support-services-software-downloads

The goods:The microphone on this is quite good. Noise cancellation is very good. I tested it by recording myself in a meeting and deliberately playing my ringtone and text notification tones while talking. In the recording, these sounds were cancelled out 100%. That is not a hyperbole. The microphone itself is actually quite good and represents the voice well. Compared to cheaper headsets that often cut highs or make you sound muddier than in real life, the spectrum on this is pretty even.The actual headphones, though are pretty cheap and the sound that comes out is a bit thin and though it represents other voices pretty well, you won't be listening to music in these.The build quality is so-so. I like that the microphone arm has a good amount of tension to raising it up and down. The mic is in a good position away from my mouth. And it's pretty light-weight with good plastics. The cushions at the top are kind of thin and in general I think I wouldn't mind a thicker headset so that the pressure is more evenly distributed. That said, the earmuff parts are a little thin and feel a bit "dated" even though old headphones can be made to be quite well...My real grip is that the system feels VERY dated. Most modern headsets are either bluetooth or USB-enabled. Being tethered to a DECT system feels very, early 2000s and limiting in today's world. For the 30% or so of time I spend working from other areas in my home, or at work, I'm pretty limited with this headset. I HAVE to be at my desk which is annoying.The other grip is the price tag. The listing price for this is 200+ USD. That is INSANE for the build quality.

Nice headset that finally has range except 9 out of 10 times to join a web conference via Teams, Zoom, or Webex it fails to pick up the call onto the headset. Doesn't matter what buttons you push on the headset or base, what browser or application you try to switch to, it just simply doesn't pick up. I'll switch to my airpods temporarily and be able to join the call and only once I've connected to audio with something else does the headset allow me to connect to it. Conveniently, I've just passed the 90 day return window so it's $300+ straight to the trash.

This is my second pair for my other offsite work location. Connection maintained wherever I walk on my property. Great long distance transmission. Noise reduction in mic so listeners get minimal background noise if I'm doing other stuff or there's something going on in the background during my calls. My listeners say the sound quality is perfect. Hooking it up is easy. Using it is simple. Even listening to music is pleasant through this headset. A colleague has the one-ear version 'cos he has to listen for the kids but I like to be all in - both ears!